Customer Care Associate

Job Description for Customer Care Associate No of Positions Opened:100 Title : Customer care associate Voice Location: Banglore Language : Hindi, English Reports to: Team Leader Qualification : Inter and above Fresher & Experience: 6 months experience in BPO Cost To Company – 2.29 to 2,41 lacks per annum Shift: Morning /General & Split shift ( Work from office ) Versant: 4 for voice Position Summary: First point of contact to the customers. Key Responsibilities and Summary: Call Centre Associate Roles & Responsibilities:• Managing Inbound and/or outbound calls • Following various communication scripts when speaking to a customer; • Identifying customer needs, calls should be answered in weekend & festivals ; • Upselling products and services wherever possible; • Building sustainable customer relationships; • Keeping records of all conversations organized; • Building product knowledge; and improving performance and achieve targets. • Maintaining and improving quality results by adhering to standards and guidelines.