Chat Process & Automation Specialist

Yugan Medical Industries Private Limited · Pune

Pay₹15,000–25,000a month, as listed

WherePuneMaharashtra

TypeFull time

Posted1 Nov3 days ago, via Apna

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list13 named

CRMCRM softwareChat supportAutomation processesProcess automationAutomationAutomation toolsZOHOWeb chat managementChat quality controlTechnicial supportZoho SheetWorkflow automation

About this job

Manage and monitor Double Tick automation and WhatsApp-based communication processes
Handle WhatsApp automation, chatbot workflows, templates, triggers, and automated responses
Manage and maintain Zoho applications and CRM processes
Provide technical support for CRM, WhatsApp, automation tools, and internal systems
Handle CRM data, customer records, lead management, follow-ups, and process tracking
Identify repetitive manual processes and implement process automation solutions
Develop and maintain chat process automation to improve response time and customer experience
Work on Double Tick chat process automation and ensure proper workflow functioning
Troubleshoot technical issues related to automation, CRM, WhatsApp, and chat systems
Coordinate with customer support and other departments to understand process requirements
Train and configure AI modules based on customer support requirements and business processes
Assist in AI training for chat support, including response patterns, FAQs, workflows, and escalation processes
Monitor AI-generated responses and identify areas for improvement
Maintain documentation of automation workflows, processes, and technical configurations
Test new automation features and ensure smooth implementation
Analyse automation performance and suggest improvements to reduce manual work
Ensure customer communication processes are properly integrated across WhatsApp, CRM, Double Tick, Zoho, and chat support
Support the team in implementing new automation tools and technologies Required Skills
Good knowledge of WhatsApp Business/API and WhatsApp automation
Hands-on experience with Double Tick automation
Knowledge of Zoho CRM and Zoho applications
Understanding of CRM handling and customer support processes
Knowledge of chatbot and chat process automation
Basic understanding of AI tools and AI training
Strong troubleshooting and problem-solving skills
Understanding of workflow and process automation
Good communication and coordination skills
Ability to learn and work with new automation and AI tools quickly
Basic technical knowledge of APIs, integrations, webhooks, or automation platforms will be an advantage

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