International BPO Executive

Shift: Night Shift (9:00 AM – 6:30 PM New York Time) Location: Chennai Process: US Healthcare – Medical Insurance & Patient Coordination Job DescriptionWe are looking for a smart, proactive, self-motivated professional to manage medical insurance claims, patient coordination, and daily operations for our New York-based client. The ideal candidate must possess excellent English communication skills, strong follow-up capabilities, and exceptional task management abilities. Key ResponsibilitiesVerify patient insurance eligibility, coverage, benefits, and applicability. Submit medical insurance claims, track their status, resolve discrepancies, and follow up until approval or resolution. Communicate professionally with US insurance companies through calls and emails. Coordinate doctor appointments, patient scheduling, and calendar management. Maintain accurate to-do lists, prioritize assignments, monitor deadlines, and ensure timely completion. Proactively follow up on pending claims, denials, and outstanding documentation. Maintain proper records, prepare status reports, and provide timely updates to the client. Take ownership of daily operations, independently resolve issues, and drive results. Demonstrate leadership potential to recruit, train, and manage a team as operations expand. Required Skills Excellent spoken and written English – Mandatory. Strong organizational, multitasking, and time management skills. Excellent follow-up, problem-solving, and decision-making abilities. Proficiency in email communication, MS Office, and calendar management. Experience in US healthcare insurance, claims processing, or revenue cycle management (RCM) preferred. Leadership mindset with the ability to build and manage a team. We are looking for an ownership-driven professional who takes initiative, follows through relentlessly, and gets things done.