Admission Counselor

Job Description – Admission Counselor Title

Admission Counsellor

Department

Admissions / Student Counselling

Reporting To

Admission Manager / Centre Head / Principal

Job Purpose

The Admission Counsellor is responsible for guiding prospective students and parents through the admission process, providing accurate information about courses and programs, handling enquiries, conducting counselling sessions, and converting prospective enquiries into successful admissions while ensuring a positive student experience.

Key Responsibilities

Handle admission enquiries through phone calls, walk-ins, WhatsApp, email, and online platforms.

Counsel students and parents regarding courses, programs, eligibility, fees, career opportunities, and admission procedures.

Understand students' academic interests, career goals, and requirements and recommend suitable courses.

Explain the complete admission process, required documents, fee structure, scholarships, and policies.

Follow up regularly with prospective students and parents to support timely admissions.

Assist students in completing application and registration forms.

Coordinate admission tests, interviews, campus visits, orientations, and other admission activities.

Maintain accurate records of enquiries, applications, follow-ups, and confirmed admissions.

Update leads and student information in CRM/ERP systems.

Coordinate with academic, finance, administration, and other departments for smooth admission processing.

Address student and parent queries and resolve or escalate concerns appropriately.

Participate in admission campaigns, seminars, education fairs, open houses, and promotional activities.

Achieve assigned monthly admission/enrolment targets.

Prepare daily/weekly/monthly reports on enquiries, follow-ups, applications, and conversions.

Maintain confidentiality of student and parent information.

Required Qualifications

Bachelor's degree in any discipline; Education, Psychology, Counselling, Management, or Marketing is preferred.

0–3 years of experience in admissions, counselling, education, sales, or customer relationship management.

Freshers with strong communication and interpersonal skills may also be considered.

Required Skills

Excellent verbal and written communication skills.

Strong counselling and interpersonal skills.

Active listening and empathy.

Good convincing and negotiation abilities.

Customer/student relationship management.

Strong follow-up and lead-conversion skills.

Good knowledge of MS Office and CRM/ERP software.

Ability to handle multiple enquiries and work under targets.

Professional attitude and problem-solving skills.

Key Performance Indicators (KPIs)

Number of enquiries handled.

Follow-up completion rate.

Enquiry-to-admission conversion rate.

Monthly admission/enrolment target achievement.

Student/parent satisfaction.

Accuracy and timely updating of CRM records.

Application and admission process turnaround time.

Working Conditions

Full-time position.

Primarily office/campus-based.

May require participation in admission events, seminars, counselling sessions, and occasional weekend activities.

Target-oriented role with performance-based incentives where applicable.

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person