Travel Assistance & Booking Support Executive – International Travel

For our Client who is an international travel company serving customers across the UK, USA and Canada. They specialise in tailor-made holidays, accommodation, transfers and travel experiences.

We are looking for a responsible, customer-focused and well-organised Travel Assistance & Booking Support Executive to join our team in Ahmedabad.

The role involves looking after customers after their holiday booking is confirmed, providing assistance before departure, supporting them throughout their trip and following up after they return home.

We are looking for someone who takes ownership of customer bookings and ensures every traveller receives professional, timely and reliable support.

Key Responsibilities

Post-Booking Travel Management

Manage customer bookings from confirmation until the customer returns from their holiday.

Send booking confirmations, hotel vouchers, travel itineraries, transfer details and other essential documents.

Contact customers before departure to ensure they have all the necessary travel information.

Check that hotel reservations, airport transfers and other booked services are confirmed and properly documented.

Keep customers updated on their travel arrangements and any changes.

International Customer Assistance

Communicate with customers from the UK, USA and Canada via email, telephone and WhatsApp.

Respond promptly to customer queries and requests.

Assist customers with hotel check-in issues, transfer arrangements, itinerary queries and other travel-related concerns.

Provide timely updates and reassurance to customers during their holidays.

Maintain professional communication and a positive customer experience at all times.

Travel Issue Resolution

Coordinate with hotels, transfer providers, tour operators and other travel suppliers.

Assist customers with delays, missed transfers, booking discrepancies and service-related problems.

Follow up with suppliers to resolve issues as quickly as possible.

Escalate urgent or complex situations to the operations team or management.

Monitor open cases until an appropriate resolution or update has been provided.

Administration & Booking Documentation

Maintain accurate booking records and customer information.

Update internal systems, CRM platforms and tracking sheets.

Ensure travel documents and vouchers are issued correctly and on time.

Maintain records of customer communications, supplier confirmations and complaints.

Coordinate with internal sales, operations and administration teams.

Customer Satisfaction & Follow-Up

Proactively check on customers before and during their holidays when appropriate.

Ensure customers feel supported throughout their travel experience.

Follow up after customers return to collect feedback.

Identify opportunities to improve service quality and customer satisfaction.

Help encourage repeat business through excellent customer service.

Required Skills & Qualifications

Excellent written and spoken English.

Strong customer service and communication skills.

Good administrative and organisational abilities.

Ability to manage multiple bookings and tasks simultaneously.

Strong problem-solving skills and attention to detail.

Professional email writing and telephone etiquette.

Working knowledge of Microsoft Excel, Word, Google Sheets and email.

Comfortable using WhatsApp and online booking systems.

Ability to remain calm and professional when dealing with customer complaints.

Willingness to work either the morning or night shift, as assigned.

Preferred Experience

Previous experience in a travel agency, tour operator, hotel, hospitality or customer support role.

Experience handling international customers, particularly from the UK, USA or Canada.

Familiarity with hotel bookings, transfers, travel itineraries and holiday packages.

Experience coordinating with suppliers and resolving customer issues.

Knowledge of CRM or travel reservation systems will be an advantage.

Candidates with strong communication skills and relevant customer service or administrative experience are also welcome to apply.

Pay

₹15,000.00 - ₹40,000.00 per month

Benefits

Flexible schedule

Leave encashment

Paid sick time

Paid time off

Work Location

In person