Front Office & Admission Executive

Job Title

Front Office & Admission Executive (Hospital)

Company

HCG Hospital

Location

Mithakali, Ahmedabad, Gujarat

Job Type

Full-time, Permanent

Pay

₹22,000 - ₹25,000 per month

Shift

Rotational shifts as per hospital requirement (day/evening).

About Us

HCG Hospital, Mithakali, Ahmedabad is part of HCG, one of India's leading cancer care networks. We are looking for a polite, empathetic and organized Front Office & Admission Executive to be the first point of contact for our patients and their families, and to guide them smoothly through registration and admission.

Key Responsibilities

Front Office / Reception

Greet patients and attendants warmly and guide them to the right department, doctor or service.

Handle patient registration, OPD appointments and follow-up scheduling.

Attend phone calls and enquiries about doctors, timings, services and appointments

Enter patient details accurately in the hospital software (HIS/HMS).

Handle patient complaints and feedback politely and escalate when needed

Maintain visitor records, files and daily reports.

Admission

Complete the IPD/Day Care admission process, including forms, consent documents and ID verification.

Coordinate with nursing staff for bed and room allotment based on availability and patient preference.

Explain admission procedures, room categories, tariffs and estimates to patients and families.

Coordinate with the billing team for deposits and advance payments.

Coordinate with insurance/TPA and government scheme desks (such as PMJAY/Ayushman, as applicable) for pre-authorization and document collection.

Ensure all admission documents are complete, accurate and filed properly.

Coordinate with doctors, wards, diagnostics and pharmacy during admission and transfer.

Support discharge coordination and keep admission records up to date.

Maintain patient confidentiality at all times.

Requirements

Graduate in any stream (BBA, B.Com, BA or equivalent preferred).

1-3 years of experience in hospital front office, admission desk or customer service (hospital experience preferred; freshers with strong communication skills can apply).

Basic knowledge of hospital admission, insurance/TPA or billing processes is a plus.

Good communication in English, Hindi and Gujarati.

Basic computer skills

MS Office, email and data entry.

Calm, patient and compassionate nature, as many of our patients are going through a difficult time.

Professional grooming and a service-first attitude.

Willingness to work in shifts.

Benefits

Fixed monthly salary on time.

PF / ESI as applicable.

Paid leaves and holidays.

Training on hospital systems, admission and insurance processes.

Growth opportunities within a reputed healthcare network.

Supportive, professional work environment.

Pay

₹22,000.00 - ₹25,000.00 per month

Work Location

In person