Online Chat Representative

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Company Website

https://www.etechgs.com

Summary

Online Chat Representative Agents help customers to set an appointment with university advisors to get enrolled.

Essential Responsibilities

Take and engage chats to prospective customers in designated market area to qualify leads and explain type of courses offered.

Respond to multiple inbound chats; gather and verify required information as appropriate.

Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding new courses and mode of classes.

Quote prices and encourages customers to apply.

Enter names, addresses, and reactions of prospects solicited into computer database system.

Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

Be flexible in an environment by championing and embracing change.

We expect you to

Be Flexible in working hours which is a must.

Comfort with and knowledge of how to use Microsoft Office, email etc.

Excellent oral and written communication skills;

An unerring attention to detail;

The ability to multi-task answering numerous chats and navigating smoothly between chats

A professional demeanor with the ability to take ownership of every chat and find a solution for every customer.

The ability to think on your feet in a fast-paced environment where messages over chat come fast and furious;

Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills in English can apply.

Pay

₹25,000.00 - ₹32,000.00 per month

Work Location

In person