Technical Support Executive

Job Title

Technical Support Executive

Location

Surat

Company

BlueBit Technologies

Experience

1 - 3+ years of experience

Employment Type

Full-time

Experience

1–3 Years (Junior to Mid-Level)Responsibilities

Act as the first point of contact for technical or general support queries.

Troubleshoot and resolve issues via phone, chat, or email.

Accurately log issues, actions taken, and resolutions in the support system.

Escalate complex or high-priority issues to the appropriate internal teams.

Provide clear guidance to customers on product usage and best practices.

Contribute to support documentation and process improvement.

Requirements

1–3 years of experience in a customer or technical support role.

Proficient in ticketing systems and remote support tools.

Solid problem-solving and analytical thinking.

Good interpersonal and written communication skills.

Ability to manage multiple queries efficiently.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person