Front Office Counselor

Front Office Executive / Patient Counsellor

Employer

Sevyam Hospital

Location

Jaipur, Rajasthan

Vacancies

1

Job Type

Full-time, on-site

Working Hours

9 hours per day

Paid Days Off

4 days per month

Experience

Freshers are welcome to apply.

About the Role

Sevyam Hospital is looking for a polite, organised and patient-focused Front Office Executive / Patient Counsellor. You will be the first point of contact for patients and help them through enquiries, appointments, registration, treatment information and admission coordination.

This role requires good communication skills, empathy and confidence in following up with prospective patients.

Key Responsibilities

Welcome patients and attendants professionally and manage front-desk operations.

Handle enquiries received in person, over the phone, through WhatsApp and online.

Register patients, schedule appointments and maintain accurate patient records.

Explain doctor-prescribed treatment plans, hospital services, packages, charges and admission procedures clearly.

Follow up with prospective patients and work towards agreed appointment and admission conversion targets through helpful, transparent communication.

Coordinate with doctors, nursing staff, therapy teams and other departments for a smooth patient experience.

Assist with admission formalities, billing, payment collection and receipt issuance.

Support patients with cashless and insurance documentation and coordinate with the relevant team for processing and status updates.

Address patient queries and concerns courteously and escalate issues when required.

Maintain enquiry records, follow-up schedules and daily activity reports.

Protect patient confidentiality and follow hospital policies.

Refer medical questions to the treating doctor and avoid making promises about treatment outcomes or insurance approvals.

Skills and Eligibility

Freshers and candidates with experience in reception, customer service, patient counselling or hospital front-office work may apply.

Good verbal and written communication skills in Hindi and English.

Basic computer knowledge, including MS Excel, email and WhatsApp.

A polite, empathetic and professional approach to patients and their families.

Good organisational skills and the ability to handle multiple tasks.

Willingness to learn hospital processes and work towards follow-up and conversion targets.

Training on the hospital’s software will be provided.

Apply through Indeed with your updated CV or share your CV at 7723911555

Pay

From ₹15,000.00 per month

Work Location

In person