Customer Relationship Executive – International

Role Overview

Handle international student customers throughout their service journey, from initial enquiries to post-sales support, ensuring a smooth customer experience.

Key Responsibilities

Handle customer enquiries via calls, WhatsApp and email.

Conduct pre-sales discussions, handle objections and support lead conversion.

Follow up with prospects and maintain customer relationships.

Resolve customer queries and coordinate with internal teams.

Track customer interactions, follow-ups and updates in the CRM.

Identify opportunities for repeat business and referrals.

Requirements

Excellent spoken and written English.

Strong communication, persuasion and negotiation skills.

Experience in customer service, inside sales, BDE, counselling or telecalling.

Ability to handle international customers and difficult conversations professionally.

Strong follow-up, problem-solving and coordination skills.

Preferred

Experience in international customer support, EdTech, BPO, education services or inside sales.

Key Skills: International Client Handling | Communication | Lead Conversion | Customer Relationship Management | Follow-up | Problem-Solving

Pay

₹16,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Work Location

In person