Senior Program Manager

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

As Granicus accelerates investment in AI‑powered solutions for government, the organization has reached an inflection point where how new capabilities are introduced to customers is as important as what is built.

Granicus is seeking a Senior Program Manager to lead early adoption and product readiness for new AI features and capabilities. This role plays a key part in ensuring that new releases are well validated, customer ready, and smoothly adopted before broader rollout.

The Program Manager will work cross functionally with Engineering, Design, Presales, and Implementation teams to coordinate beta programs, track readiness, and support a consistent, high quality launch experience across our AI portfolio.

This role is ideal for someone who enjoys working across teams, bringing structure to complex efforts, and helping innovative products succeed in real customer environments.

What Your Impact Will Look Like

Early Adoption and Beta Programs

Own and manage early-stage adoption for new AI features and products

Define program goals, timelines, and success criteria

Coordinate customer participation with Sales, Presales, and Implementation partners

Collect and synthesize feedback to inform product improvements and release decisions

Product Readiness and Stability

Partner with Product and Engineering teams to support release readiness planning

Track and coordinate resolution of issues identified during early adoption

Support validation that new releases continue to perform as expected across existing functionality

Help ensure new features meet usability and quality expectations prior to general availability

Cross Functional Collaboration

Serve as a central point of coordination across Engineering, Design, Presales, and Implementation

Support early alignment on design considerations and customer use case

Facilitate regular check ins focused on readiness, risks, and launch coordination

Ensure customer facing teams are informed and prepared for upcoming changes

Reporting and Communication

Provide clear visibility into early adoption outcomes and readiness status

Surface insights and trends from customer feedback

Support leadership with structured updates on progress, risks, and decisions

You Will Love This Job If You Have

Reqiired Experience

7+ years of experience in program management, product operations, or delivery leadership

Experience working cross functionally with technical and customer facing teams

Strong organizational and communication skills

Ability to manage multiple workstreams in a fast-paced environment

Preferred

Experience with AI, data driven, or SaaS products

Background in B2B or public sector technology

Experience running beta, pilot, or early access programs

What Success Looks Like

New AI capabilities are adopted smoothly and confidently by early customers

Product teams receive clear, actionable feedback prior to broad release

Launch readiness is well coordinated across teams

Customers experience consistent quality and reliability as new features are introduced

Pay Range

USD $73,800.00 - USD $134,800.00 /Yr.About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.

A few culture highlights include – Employee Resource Groups to encourage diverse voices

Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.

Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

We bring in special guests from time to ti