Senior Customer Success & Account Manager

Why is this role exciting?

Join a globally recognised AI-powered AML compliance platform, headquartered in London.

Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...)

Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients.

Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia).

Earn up to MYR350k in commission based on performance, with a strong support structure in place.

Key Projects

Own and expand a portfolio of enterprise/regional clients in APAC.

Deliver tailored success plans, QBRs, and customer advocacy initiatives.

Support long-term adoption, client satisfaction, and commercial growth.

Work closely with implementation and technical teams (based in Malaysia) to support customised solutions.

Responsibilities

Lead customer success engagements post-implementation.

Serve as the key point of contact for enterprise clients (mainly compliance stakeholders).

Drive product adoption, usage, and retention across accounts.

Identify up-sell/cross-sell opportunities and manage renewal cycles.

Coordinate with internal teams to escalate client needs and support roadmap input.

Track client health scores and proactively address churn risks.

Must Have

8+ years of experience in Customer Success / Account Management / Solution Consulting

Proven track record with enterprise/regional clients in SaaS

Fluency in Mandarin (required); Cantonese a strong plus

Commercial mindset with experience in renewals, up-sells, and cross-sells

Ability to manage complex relationships with senior compliance/risk stakeholders

Nice-to-have

Experience in AML/KYC/Compliance or Cybersecurity SaaS

Background in managing configurable platforms or financial systems

Level / Grade

Report directly to the Head of Customer Success

Work arrangement / Location

Remote-first (WFH) with flexibility and regional travel as needed

Flexible working hours (peak meetings: 46 PM MYT)

13th month salary

Originally posted on Himalayas