Incentive Compensation Program Manager

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

About Granicus

Granicus is driven by the excitement of building technology that strengthens the connection between governments and the communities they serve. Our solutions help organizations improve constituent engagement, streamline service delivery, and create better experiences for citizens.

We are seeking a highly autonomous, analytical, and relationship-oriented Incentive Compensation Program Manager to drive the Revenue Organization’s incentive compensation strategy, annual plan management, and communication. This is a singular role within the company, with no direct peer counterpart, requiring independent ownership, sound judgment, and the ability to operate confidently across Revenue Operations, Sales Leadership, Finance, and Human Resources.

The Opportunity

Reporting to the VP of Revenue Operations, the Incentive Compensation Program Manager independently owns the operational management, governance, and communication of annual incentive compensation plans, ensuring plans are clearly defined, effectively communicated, operationally executable, and consistently administered across the revenue organization.

This role is not the administrator of the company's compensation management platform and does not own commission calculations or payout processing. Instead, this individual serves as the business owner for plan interpretation, participant experience, annual plan readiness, and compensation communications, partnering closely with the FP&A Sales Compensation team, which maintains system administration, commission processing, and validation activities. The ideal candidate brings deep experience with Xactly and sales compensation programs and systems, enabling them to drive plan implementation, produce clear participant-facing materials, manage minor participant updates, troubleshoot participant issues, and collaborate effectively with compensation administrators.

Success in this role requires a unique blend of analytical rigor, operational discipline, executive presence, strong communication skills, and the ability to cultivate credibility and trust with sellers and leaders. Because compensation is one of the most important and sensitive aspects of the employee experience within a revenue organization, this individual must be comfortable handling highly sensitive conversations with senior leadership, frontline managers, and individual contributors regarding pay, performance, plan design, crediting, MBO achievement, and compensation outcomes. The role requires professionalism, discretion, empathy, firmness, and confidence throughout the plan year.

What Your Impact Will Look Like

Incentive Compensation Strategy, Design & Independent Ownership

Drive the annual compensation planning process for the revenue organization in partnership with Revenue Operations leadership.

Produce and refine compensation plan structures, crediting methodologies, measures, quotas, MBO frameworks, and performance mechanics that reinforce excellent performance against both quantitative targets and strategic objectives.

Apply a deep understanding of complex incentive compensation fundamentals, including plan mechanics, accelerators, thresholds, caps, quotas, crediting rules, MBOs, governance controls, and seller behavioral incentives.

Drive cross-functional alignment with Finance, Human Resources, and Sales Leadership to ensure plan design reflects business objectives, organizational structure, and go-to-market priorities.

Independently identify plan risks, points of ambiguity, and areas of friction, then produce recommendations that improve plan clarity, scalability, and seller experience.

Compensation Rollout & Change Management

Own and lead annual compensation plan rollout activities across the revenue organization.

Produce compensation communications, participant guides, FAQs, leadership talking points, and training materials that translate complex plan mechanics into clear, actionable guidance.

Drive alignment with Enablement and Sales Leadership so participants understand plan mechanics, MBO expectations, performance thresholds, and how excellent performance is rewarded.

Develop communication strategies that improve transparency, reduce compensation-related confusion, and equip leaders to manage difficult compensation questions consistently.

Seller Support & Plan Advocacy

Own professional, timely, and discrete responses to seller and manager inquiries regarding incentive compensation plans.

Explain plan mechanics, crediting policies, performance measures, MBO achievement, and compensation outcomes in a clear, credible, and understandable manner.

Handle sen