Executive / Sr. Executive - Renewal & Retention

This is a remote position.

The Renewal and billing executive will be responsible to not let the client leave us at the time of renewal. The agent has to be champion in managing the client related tasks at the front end and the operational tasks at the back end.

Job description

Ensure timely renewals of clients on a monthly basis

Ensure timely payments of bills at the time of renewals

Coordination with team members across departments

Following with existing clients for monthly renewals

Maintaining monthly reports related to the clients renewals, cancellations, upgrades.

Ensuring timely payments from the existing clients of billing, renewals, upgrades

Handling client tickets regarding to renewal purpose

Submission of daily, monthly and quarterly reports to the reporting manager

Requirements

Requirements

Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.

Excellent negotiation skills

Strong phone contact handling skills and active listening

Ability to multi-task, prioritize and manage time effectively

Ability to handle lot of calls (60 per day)

KRA

Handling renewals on monthly basis

Ensuring the successful and on-time renewals for the account prior to the subscription end date

Executing all renewal back-end work in a timely manner

Ensuring timely bill payments at the time of renewal follow ups

Handling client tickets related to renewals

Handling monthly retention cases

Timely submission of monthly and daily reports

Benefits

100% Remote Working Flexible work hours

Originally posted on Himalayas