Customer Engagement Executive (BPO) - Remote Job

Category

Education

Location

At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.

Role Overview

In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.

Key Responsibilities

Connect with parents via calls and engage them in meaningful conversations

Provide clear and accurate information about Enthuziastic’s programs and offerings

Understand parent requirements and respond appropriately

Maintain a professional and empathetic approach during all interactions

Ensure timely follow-ups and consistent communication

Maintain accurate records of calls and interactions in internal systems

Coordinate with internal teams for seamless communication and support

Requirements

Strong verbal communication skills

Good listening and interpersonal abilities

Ability to handle conversations confidently and professionally

Basic computer knowledge (Zoho Tools, CRM tools)

Prior experience in BPO / calling / customer support roles preferred

Comfortable working in a structured calling environment

Preferred Skills

Experience in voice process (inbound/outbound)

Background in customer engagement or support roles

Multilingual communication skills (added advantage)

What We Offer

Stable and structured work environment

Training and onboarding support

Performance-based incentives

Growth opportunities within Enthuziastic

Supportive and collaborative team culture

Work Details

Job Type

Full-time

Mode

Work from Home

Shift

Preferable Night Shift

Benefits

Opportunity to be a part of a dynamic growth focused tech startup.

Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes

Access to a wide learner base across countries and age groups.

Continuous support and development opportunities for instructors.

Competitive compensation based on experience and performance.

DetailsOriginally posted on Himalayas