General Virtual Assistant

General Virtual Assistant

Work Type

Full-time.

Schedule

Standard U.S. business hours.

Location

100% Remote.

Role Overview

We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments.

Key Responsibilities

CRM & Data Management:Manage and update booking details, work orders, and job notes accurately in SmartMoving or similar CRM systems. Track leads, quotes, and client communications.

Customer Communication:Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a professional and friendly tone.

Dispatch Support:Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy.

Administrative Duties

Assist with core administrative tasks including invoice tracking, data entry, and report generation.

Team Coordination

Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs.

Requirements & Qualifications

Experience

2+ years of experience in customer service and administrative support, preferably as a Virtual Assistant.

Technical Proficiency

Hands-on experience using CRMs (HubSpot, Jobber, etc.) and proficiency in Google Workspace (Sheets, Docs, Calendar).

Communication Skills

Strong written and spoken English communication skills.

Core Competencies: Highly organized, detail-oriented, and capable of multitasking and managing multiple priorities effectively in a fast-paced environment.

Remote Infrastructure:Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.

Preferred Qualifications (Bonus)

Direct, hands-on experience using SmartMoving CRM is highly preferred.

Benefits of Working for Hyre

Performance-based raises.

Minimum 5 days off annually (paid or unpaid based on client terms).

Annual cost-of-living adjustments at your one-year anniversary.

Originally posted on Himalayas