ServiceTitan Customer Service & Dispatch Virtual Assistant

Customer Service & Dispatch Virtual Assistant

Pay Range

$5.00 – $8.00 USD per hour.

Work Type

Full-time (40 hours/week).

Schedule:Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).

Location

100% Remote.

Role Overview

We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.

Key Responsibilities

Customer Support (KPI Target):Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.

Dispatching & Logistics

Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.

Data Management:Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real-time.

Client Communication

Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.

Issue Resolution

Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust.

Team Collaboration

Collaborate directly with field teams to ensure seamless service delivery and operational alignment.

Requirements & Qualifications

Experience:Proven track record in a customer service or dispatching role, specifically within a service-oriented industry (e.g., HVAC, plumbing, electrical).

Technical Proficiency:Direct, hands-on experience and comfort navigating ServiceTitan is strictly required. High proficiency with scheduling tools and standard office applications.

Communication Skills

Exceptional verbal and written English communication abilities to confidently interact with US-based clients.

Core Competencies:Strong organizational skills, problem-solving aptitude, and keen attention to detail. Capacity to manage multiple priorities in a fast-paced, high-volume environment.

Remote Infrastructure:Ability to work independently with minimal supervision. Must possess a dedicated, noise-free home office setup equipped with reliable, high-speed internet and a backup power/internet solution.

Benefits of Working for Hyre

Clear upward mobility with performance-based raises to reward your hard work.

Minimum 5 days off annually (paid or unpaid based on client terms).

Annual cost-of-living adjustments at your one-year anniversary.

Opportunities for continuous career growth.

Originally posted on Himalayas