Customer Service Representative

Customer Service Virtual Assistant

Work Type

Full-time.

Schedule

Standard U.S. business hours.

Location

100% Remote.

Role Overview

We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support a growing team in the moving and logistics industry. In this role, you will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. The ideal candidate is a proactive problem-solver who can stay calm under pressure and effectively manage customer relationships to help the business thrive.

Key Responsibilities

Customer Communication

Respond to customer inquiries via phone, email, and chat promptly and professionally.

Sales & Booking Support

Provide accurate quotes, answer service-related questions, and assist customers with booking their moves.

Scheduling & Coordination

Coordinate schedule changes and update internal systems to ensure accuracy for the dispatch team.

Client Follow-Up

Conduct post-move follow-ups to gather feedback, ensure satisfaction, and address any immediate concerns.

Issue Resolution

Handle customer complaints calmly and empathetically, escalating complex issues to management when necessary.

Administrative Support: Maintain accurate and up-to-date customer records and assist with general administrative tasks, including CRM updates and reporting.

Requirements & Qualifications

Experience

3+ years of experience in a customer service or administrative support role.

Communication Skills

Excellent written and verbal communication skills with a proactive, professional style.

Technical Proficiency

Familiarity with CRM tools and general business software.

Core Competencies: Strong organizational skills, keen attention to detail, and a problem-solving mindset. Must possess the ability to stay calm, empathetic, and effective under pressure.

Remote Infrastructure: Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.

Preferred Qualifications (Bonus)

Direct experience working with U.S.-based customers.

Prior experience in the moving, logistics, or home services industry.

Familiarity with scheduling or dispatching systems (experience with SmartMoving is a strong plus).

Benefits of Working for Hyre

Performance-based raises.

Minimum 5 days off annually (paid or unpaid based on client terms).

Annual cost-of-living adjustments at your one-year anniversary.

Opportunities for continuous career growth.

Originally posted on Himalayas