Customer Care Head

Job Title

Customer Care Head

Department

Customer Care / Channel Management

Location

Bhubaneswar, Odisha

Employment Type

Full-Time

Job Summary

The Customer Care Head will be responsible for managing and strengthening relationships with existing dealers and distributors, expanding the distribution network, onboarding new distributors, and ensuring effective channel support. The role will focus on dealer engagement, channel expansion, distributor development, issue resolution, and achieving business growth targets.

Key Responsibilities

• Manage and maintain strong relationships with existing dealers and distributors to ensure long-term business partnerships.
• Identify potential distributors and dealers in new and existing markets to expand the distribution network.
• Lead distributor onboarding, relationship management, and channel development activities.
• Develop and implement strategies for channel expansion and market penetration.
• Address dealer and distributor queries, complaints, and operational issues to ensure timely resolution.
• Coordinate with sales, finance, logistics, and service teams to ensure smooth channel operations.
• Monitor distributor performance, sales growth, market coverage, and channel productivity.
• Support dealers and distributors with product information, pricing updates, schemes, and business requirements.
• Conduct regular follow-ups and market visits to strengthen channel relationships and identify new business opportunities.
• Prepare periodic reports on distributor appointments, channel expansion, market development, and business performance.

Key Goals – 3 Major Objectives

• Channel Expansion: Appoint new distributors and dealers to increase market reach and business presence.
• Dealer \& Distributor Relationship Management: Strengthen existing channel partnerships and improve engagement and retention.
• Business Growth: Improve channel productivity, sales performance, and market penetration.

Required Qualifications \& Experience

• Graduate in Business Administration, Marketing, Sales, or a related field; MBA preferred.
• 5–8 years of experience in dealer/distributor management, channel sales, customer relationship management, or business development.
• Experience in distributor appointment, channel expansion, and market development.
• Strong communication, negotiation, relationship management, and leadership skills.
• Willingness to travel for dealer meetings, distributor appointments, and market development.

Key Skills

• Dealer \& Distributor Relationship Management
• Channel Expansion \& Network Development
• Distributor Onboarding and Appointment
• Business Development and Market Penetration
• Negotiation and Partner Management
• Sales Performance Monitoring
• Problem-Solving and Coordination
• MIS Reporting and ERP/CRM Knowledge

Pay

₹40,000.00 - ₹50,000.00 per month

Benefits

• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person