Grocery Store Manager

Position: Store Manager Location: The Organic World Retail Stores Experience: 5+ Years in Grocery, FMCG, Supermarket, Retail Operations Reporting To: Cluster Manager / Regional Manager About The Organic WorldThe Organic World is a leading organic and healthy food retail chain committed to providing customers with high-quality organic products, fresh fruits & vegetables, grocery essentials, dairy, bakery, wellness products, and sustainable lifestyle solutions. Key ResponsibilitiesStore OperationsManage end-to-end store operations and ensure smooth day-to-day functioning. Drive store sales, productivity, and profitability targets. Ensure excellent store standards, hygiene, housekeeping, and visual merchandising. Monitor opening and closing procedures, cash management, and shrinkage control. Sales & Customer ExperienceAchieve monthly, quarterly, and annual sales targets. Deliver exceptional customer service and resolve customer concerns effectively. Increase customer retention through strong in-store engagement and loyalty initiatives. Monitor key retail KPIs such as Sales Growth, ATV, Conversion, Footfall, and Basket Size. Inventory & Stock ManagementEnsure optimum stock availability across categories. Monitor replenishment, stock rotation, FIFO, and inventory accuracy. Minimize stock loss, damages, expiries, and shrinkage. Coordinate with warehouse and category teams for timely stock movement. Team ManagementLead, motivate, and develop store staff to achieve business objectives. Conduct regular team briefings, training sessions, and performance reviews. Manage manpower planning, roster management, attendance, and productivity. Maintain high employee engagement and discipline standards. Compliance & Process AdherenceEnsure adherence to SOPs, food safety norms, and company policies. Maintain compliance with audit requirements and statutory regulations. Monitor store security and safety measures. Required QualificationsGraduate in any discipline; MBA/Retail Management preferred. 5+ years of experience in grocery retail, supermarkets, FMCG retail, or modern trade. Proven experience in managing store operations and large teams. Strong understanding of inventory management, sales planning, and customer service. Hands-on experience with retail ERP/POS systems.