Customer Care Executive

Key Responsibilities · Handle inbound and outbound calls using standard telecommunication scripts and guidelines. · Resolve customer inquiries, complaints, and requests in a clear, professional, and empathetic manner. · Update interaction logs, candidate status, and customer records accurately in the internal CRM database. · Maintain high standard operational metrics: First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Score. · Coordinate with team leads, recruitment coordinators, and support teams for escalated queries. Key Requirements · Education: Minimum Higher Secondary (10+2) pass; Graduates preferred in any discipline. · Experience: Freshers welcome; 0–2 years of experience in Voice/BPO operations preferred. · Communication: Good verbal and written communication skills in English and local regional languages. · Skills: Basic computer literacy, active listening, problem-solving, and professional phone etiquette. · Shift Flexibility: Willingness to work in rotational shifts / rotational week-offs as per operational requirements.