Receptionist, telecaller

Key Responsibilities

Front Desk & Reception Management

Client Welcoming

Greet visiting clients, medical professionals, and vendors with a professional demeanor.

Inbound Call Routing

Answer incoming switchboard calls, filter inquiries, and route them to the appropriate sales or logistics departments.

Office Administration

Manage incoming/outgoing couriers, maintain front-desk cleanliness, and handle basic data entry.

Telecalling & Sales Support

Order Processing: Take accurate product orders over the phone from existing clients (hospitals, retailers, doctors) and log them into the system.

Outbound Calling

Follow up with existing B2B clients for repeat orders, payment reminders, and feedback.

Lead Generation

Call database leads to introduce new surgical products, medical disposables, or promotional wholesale offers.

Product Inquiry Handling

Provide basic information regarding stock availability, wholesale pricing, and delivery timelines.

Client Relationship & Retention

Issue Resolution: Note down client complaints regarding delayed shipments or damaged surgical goods and coordinate with the dispatch team to resolve them.

Database Management

Keep the customer relationship management (CRM) software updated with accurate contact details and order histories.

Required Skills & Qualifications

Education

High school diploma or bachelor’s degree in any field (Commerce or Science background is a plus).

Experience: 1–3 years of experience as a receptionist, telecaller, or customer service representative, ideally within the healthcare, pharmaceutical, or wholesale distribution sectors.

Communication

Excellent verbal and written communication skills with a polite and persuasive phone etiquette.

Technical Skills

Proficiency in MS Office (Word, Excel) and basic retail/wholesale billing software or CRMs.

Knowledge: Familiarity with basic medical or surgical terminology (e.g., disposables, syringes, surgical instruments, PPE) is highly preferred.

Key Competencies

Strong multi-tasking abilities to balance walk-in visitors and high-volume phone calls.

High patience levels and problem-solving skills when dealing with busy medical professionals.

Strong organizational skills with high attention to detail in order booking.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person