Analyst- Voice Process

We are seeking enthusiastic, dedicated, and customer-oriented candidates to join our team as Technical Support Executives at eClerx. The ideal candidate should have good communication skills, a problem-solving mindset, and an interest in assisting customers with technical concerns.

Key Responsibilities

Attend inbound customer calls and provide technical assistance.

Understand customer issues and guide them through appropriate troubleshooting steps.

Deliver effective solutions while maintaining a positive customer experience.

Maintain accurate records of customer complaints, interactions, and resolutions in the CRM.

Forward unresolved or advanced technical concerns to the appropriate department.

Follow company guidelines and maintain established quality standards.

Ensure timely and professional resolution of customer queries.

Eligibility Criteria

Strong verbal and written communication skills.

Basic understanding of computers, technology, and troubleshooting.

Good analytical and problem-solving skills.

Ability to handle customers patiently and professionally.

Minimum qualification

12th pass or equivalent.

Fresh graduates and candidates without prior experience are encouraged to apply.

Additional technical training or certifications will be considered an advantage.

About eClerx

eClerx is a leading global operations and technology company providing business process management, data analytics, and technology-driven solutions to clients across various industries worldwide.

Employee Benefits

Health and medical insurance.

Life insurance coverage.

Mobile and telephone expense reimbursement.

Transportation or commuter assistance.

Paid sick leave.

Paid holidays and annual leave.

Provident Fund (PF) benefits.

Employment Details

Job Title

Customer Support Executive

Department

Inbound Voice Process

Employment Type

Full-time

Experience

Freshers and experienced candidates can apply

Job Category

Customer Service / Technical Support

Job Types

Full-time, Permanent, Fresher

Pay

₹20,000.75 - ₹23,000.22 per month

Benefits

Cell phone reimbursement

Commuter assistance

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person