Back Office Executive

Company

Samarth Jewellery Creation

Department

Back Office / Operations

Employment Type

Full-Time

Experience Required

2+ Years

Location

Surat, Gujarat

About the Company

Samarth Jewellery Creation is a high-end jewellery manufacturer focused on quality craftsmanship, fine detailing, and export-quality finishing.

Job Overview

We are looking for a responsible and organised Back Office Executive with experience in the jewellery industry. The candidate will handle customer calls, manage order processing, coordinate with the production team, and ensure timely product dispatch.

Key Responsibilities

Handle incoming customer calls and respond to customer queries.

Understand customer requirements and create orders accurately.

Coordinate with the production team to track order progress.

Follow up regularly with production to ensure timely order completion.

Coordinate packaging and dispatch of finished jewellery products.

Maintain proper records of customer orders and dispatch details.

Ensure smooth coordination between customers, production, and dispatch teams.

Requirements

Minimum 2+ years of experience in the jewellery industry.

Good communication and coordination skills.

Basic computer knowledge and proficiency in MS Excel.

Ability to manage multiple orders and follow-ups.

Strong attention to detail and organisational skills.

Responsible, proactive, and customer-focused approach.

Preferred Candidate

A candidate who understands jewellery order processing, production coordination, and dispatch procedures and can independently manage day-to-day back-office operations.

Pay

From ₹15,000.00 per month

Benefits

Commuter assistance

Paid time off

Provident Fund

Experience

Jewellery Sales

2 years (Required)

Work Location

In person