CRM Executive

Designation

CRM Executive

Company

Cambay Technopack Pvt. Ltd.

Industry

Packaging Manufacturing

Location

Vesu, Surat

Roles & Responsibilities

Manage customer relationships and ensure timely resolution of customer queries and concerns.

Act as the primary point of contact between customers and internal departments.

Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams for smooth order processing.

Track customer orders and provide regular updates regarding production and delivery status.

Maintain customer records, communication logs, and CRM database accurately.

Handle customer complaints and ensure timely closure with proper follow-up.

Prepare and share order status reports, customer feedback reports, and MIS reports.

Follow up with customers regarding pending orders, dispatch schedules, and documentation requirements.

Ensure high customer satisfaction through effective communication and service.

Support management in improving customer retention and relationship management processes.

Eligibility Criteria

Any Graduate

Experience

2 to 5 years in CRM, Customer Service, Customer Support, or Client Coordination

Experience in Manufacturing or Packaging Industry will be preferred

Skills Required

Strong customer relationship management skills

Excellent communication and follow-up abilities

Good knowledge of MS Excel, Word, Emails, and CRM software

Ability to coordinate with multiple departments

Problem-solving and customer-handling skills

Strong documentation and reporting capabilities

Ability to manage multiple customer accounts simultaneously

Preferred Skills

Experience in order processing and dispatch coordination

Knowledge of customer complaint handling and resolution

Manufacturing or packaging industry experience

Strong interpersonal and relationship-building skills

Key Performance Indicators (KPIs)

Customer satisfaction and response time

Timely resolution of customer queries and complaints

Accuracy of customer records and reports

Order tracking and coordination efficiency

Customer retention and relationship management

Timely communication and follow-up with customers

Working Conditions

Office-based role with regular coordination with customers and internal departments

Professional and collaborative working environment

Frequent communication through calls, emails, and meetings

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person