Guest Service Associate

PVR INOX – Guest Service Associate

Job Description

Position

Guest Service Associate

Department

Operations

Location

PVR INOX LTD, 4th Floor Brookefields Mall, R.S Puram, Coimbatore, Rs Puram, Coimbatore, Tamil Nadu.

Roles & Responsibilities

Customer Interaction

Greet guests warmly and ensure a pleasant cinema experience.

Assist customers with ticketing, seat guidance, show timings, and general queries.

Handle customer complaints politely and escalate to Duty Manager if required.

Counter Operations

Operate POS systems for tickets and F&B counters.

Maintain accuracy in billing and cash handling.

Ensure quick and efficient service during peak hours.

Auditorium Management

Guide guests to seats and maintain discipline inside auditoriums.

Perform pre-show and post-show checks (cleanliness, seat condition, safety).

Assist during emergency evacuations following safety protocols.

Food & Beverage

Prepare and serve F&B items as per standards.

Maintain hygiene and follow safety guidelines.

Monitor stock levels and coordinate with team for replenishment.

Housekeeping & Cleanliness

Ensure lobby, restrooms, and public areas are clean and presentable.

Coordinate with housekeeping staff for quick turnarounds between shows.

Safety & Compliance

Follow all SOPs related to guest safety, hygiene, and theatre operations.

Adhere to company policies, grooming standards & behavior guidelines.

Team Coordination

Work closely with Duty Managers and fellow associates for smooth operations.

Participate in training, briefings, and performance reviews.

Key Skills Required

Good communication skills

Customer-handling ability

Basic computer knowledge

Positive attitude & teamwork

Willingness to work in shifts, weekends & holidays

Apply for JOB 9597409212

Job Types

Full-time, Fresher

Pay

From ₹24,000.00 per month

Benefits

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person