Executive -Vendor Operations

Job Description

• Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call
• Booking Management: Manage and manually assign bookings that are require specific coordination
• Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate toensure successful trip commencement.
• Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)
• Emergency Handling: Serve as the first point of contact for riders
• Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).
• Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps.

Job specifications

Excellent phone communication and active listening skills.

High ability to multitask and manage call volumes. Strong problem-solving and conflict resolution skills over thephone.

Fluency in Tamil and basic English is mandatory.

Experience level

Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk

Qualification

Bachelor's degree (any field)

Job Types

Full-time, Permanent

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

Flexible schedule

Paid sick time

Paid time off

Provident Fund

Education

Bachelor's (Required)

Experience

Domestic voice process

1 year (Required)

Language

Tamil (Required)

English (Required)

Work Location

In person