Customer Care Executive – | US Healthcare | 1–3 Years | Night Shift

Contact - Phone Number - 6379787245 from 12 : 15 PM (NOON) to 9: 30 PM only

Send your resumes at hrindia@opxgl.com

Customer Care Executive – US Healthcare Voice Process

Company

OPX Global

Location

Saravanampatty, Coimbatore

Location Link- https

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Experience

1–3 Years

Work Mode

Work from Office

Shift

Night Shift

Job Summary

OPX Global is hiring Customer Care Executives for our US Healthcare Voice Process. The role involves handling patient calls, appointment coordination, referrals, follow-ups, and healthcare-related queries while maintaining high standards of communication and accuracy.

Key Responsibilities

Handle inbound and outbound calls from patients and healthcare providers.

Assist patients with appointment scheduling, reminders, follow-ups, and general queries.

Coordinate incoming and outgoing patient referrals.

Handle and coordinate faxes, lab reports, prior authorizations, and patient documentation.

Update and maintain accurate patient information in EHR/EMR systems.

Review patient information and ensure accurate documentation.

Coordinate with healthcare professionals and internal teams to resolve patient queries.

Maintain patient confidentiality and follow healthcare process guidelines.

Identify and escalate complex issues to the Team Lead when required.

Meet defined quality, productivity, and customer service metrics.

Candidate Profile

1–3 years of experience in US Healthcare / Healthcare BPO / International Voice Process / Customer Care.

Excellent English communication skills; strong US accent is preferred.

Experience handling international voice calls is an added advantage.

Basic understanding of US Healthcare processes and medical terminology is preferred.

Experience with EHR/EMR software is an added advantage.

Good typing speed and computer proficiency.

Customer-focused with strong listening and problem-solving skills.

Ability to work under pressure and handle high-volume calls.

Willingness to work in a US Night Shift.

Key Skills

US Healthcare | International Voice Process | Customer Service | Patient Coordination | Appointment Scheduling | Referrals | EHR/EMR | Medical Terminology | US Accent | Communication Skills

Education

Any Graduate

Employment Type

Full-Time | Work from Office

Pay

Up to ₹30,000.00 per month

Benefits

Paid time off

Work Location

In person