Telecaling & team leader & brand promotion
Advance Business systems · Coimbatore
Pay₹25,000–37,000a month, as listed
WhereCoimbatoreTamil Nadu
TypePart time
Posted2 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list49 named
Field coachingComputer operationCustomer complaint handlingStaff supervisionTeam member evaluationPerformance coachingSales activity reviewSales reportingSales target evaluationPhone communicationSales managementComputer literacySpreadsheetsMentoring junior staffSales performance reportingClient communicationKPI reportingEscalation managementPerformance evaluation feedbackMetrics reportingManagement information reporting for salesLocal languageSales team managementHandling dissatisfied clientsVoice-based call centre experienceTamilTeam developmentSales performance monitoringDaily operations report preparationSales coachingMentoringMotivational coachingStakeholder reportingCRM system proficiencyProductivity softwareEmployee onboarding instructionClient communication skillsEmployee engagementTelemarketingCommunication skills training facilitationStatus reportingEscalation handlingSales activity reportingCommunication skillsTeam coordinationTraining deliveryOperational performance reportingProgress trackingClient interaction via phone calls
About this job
- Job Title
- Telecalling Team Leader
Role Overview
We are looking for a friendly and energetic Telecalling Team Leader to manage, guide, and motivate a team of telecallers. Your main goal is to help your team hit their daily and monthly calling targets while maintaining good quality customer conversations.
Key Responsibilities
- Lead the Team
- Guide, mentor, and support telecallers to perform their best every day.
- Monitor Performance
- Check daily calling numbers, follow-ups, and sales conversions.
- Train & Coach
- Help new team members learn the process and train existing staff on better communication and closing skills.
- Handle Escalations
- Solve difficult customer complaints or issues that telecallers cannot handle alone.
- Reports
- Create daily, weekly, and monthly reports on team performance and share them with management.
- Motivate
- Keep the team energetic, positive, and focused through fun activities, incentives, and regular feedback.
Requirements / Skills Needed
- Experience
- 0 to 3 years of experience as a Telecaller or Team Leader in a BPO/sales environment.
- Communication
- Good speaking and listening skills in tamil.
- Leadership
- Ability to handle people, solve problems, and keep the team motivated.
- Basic Tech Skills
- Comfortable using computers, Excel, and CRM software to track data.
- Positive Attitude
- Goal-oriented and target-driven mindset.
- Pay
- ₹25,000.00 - ₹37,000.00 per month
Benefits
Flexible schedule
Paid sick time
Work from home
- Work Location
- In person
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