Pre-Sales & Customer Relations Executive

Job Description – Pre-Sales & Customer Relations Executive

Company Name

Sanbrix Properties Private Limited

Designation

Pre-Sales & Customer Relations Executive

Department

Sales & Marketing

Industry

Real Estate / Property Development / Construction

Job Location

Coimbatore, Tamil Nadu

Employment Type

Full-Time

Work Mode

Work from Office

Working Hours

9:30 AM – 6:30 PM

Experience

1–3 Years

Salary

As per experience and industry standards

Job Summary

We are looking for a proactive, customer-focused, and well-organized Pre-Sales & Customer Relations Executive to join our Sales & Marketing team. The candidate will be responsible for handling property enquiries, contacting prospective customers, qualifying leads, maintaining customer relationships, and coordinating site visits for our residential apartment and villa projects.

Key Responsibilities

Handle inbound and outbound calls to prospective customers interested in residential properties, apartments, and villas.

Respond to customer enquiries received through digital marketing campaigns, property portals, social media, and other sources.

Explain project details, location advantages, amenities, pricing information, and available property options to prospective buyers.

Follow up with potential customers regularly to understand their requirements and maintain customer interest.

Qualify leads based on customer preferences, budget, location, and purchase timelines.

Schedule and coordinate property site visits and appointments with the Sales Team.

Maintain accurate customer information, call records, lead status, and follow-up details in the CRM system or Excel.

Coordinate with the Sales & Marketing team to ensure timely follow-up and effective lead management.

Build positive customer relationships through professional communication and timely responses.

Share project brochures, property details, and other approved marketing materials with prospective customers.

Track daily calling activities, follow-ups, appointments, and site visit reports.

Support the sales team in converting qualified leads into prospective buyers.

Required Skills & Qualifications

Any degree or equivalent qualification.

1–3 years of experience in pre-sales, customer relations, telecalling, inside sales, or lead management.

Experience in real estate, apartments, villas, or property development will be an added advantage.

Excellent verbal communication and interpersonal skills.

Good customer-handling, follow-up, and convincing skills.

Basic knowledge of MS Excel, email communication, and CRM tools.

Ability to manage multiple leads and maintain accurate records.

Positive attitude, target-oriented approach, and willingness to learn.

Key Performance Indicators (KPIs)

Number of customer calls and follow-ups completed.

Lead response time and quality of lead qualification.

Number of site visits scheduled and completed.

Accuracy of CRM updates and daily reports.

Customer engagement and follow-up effectiveness.

Contribution to qualified leads and sales conversions.

How to Apply

Interested candidates can share their updated resume through

Email

careers@sanbrix.com

WhatsApp

9600610478

Join Sanbrix Properties and build your career in the real estate industry!

Pay

₹15,000.00 - ₹34,000.00 per month

Benefits

Cell phone reimbursement

Leave encashment

Paid sick time

Provident Fund

Work Location

In person