Back Office & Customer Support Executive

Job Description – Back Office & Customer Support Executive

Job Title

Back Office & Customer Support Executive

Industry

IT / Automobile / Business Services

Experience

1–4 Years

Qualification

Graduate preferred.

Job Summary

We are looking for a responsible and well-organized candidate to manage day-to-day back-office operations, handle customer queries, maintain records, and perform basic calling activities. The candidate will coordinate with internal teams and ensure smooth communication and operational support.

Key Responsibilities

Handle daily back-office and administrative activities.

Manage customer queries through calls, WhatsApp, and emails.

Make follow-up calls to customers regarding enquiries, updates, and pending requirements.

Maintain customer databases, records, and reports.

Coordinate with internal departments to resolve customer issues and queries.

Perform data entry and update information in Excel or company software.

Follow up with customers for pending documents, payments, or other requirements, as applicable.

Maintain proper documentation and ensure data accuracy.

Support daily operational tasks and reporting activities.

Ensure timely communication and a positive customer experience.

Required Skills

Good verbal and written communication skills.

Basic customer handling and relationship management.

Knowledge of MS Excel and MS Office.

Data entry and documentation skills.

Basic telecalling and follow-up skills.

Email and WhatsApp communication.

Coordination and multitasking abilities.

Attention to detail and problem-solving skills.

Time management and organizational skills.

Professional attitude and willingness to learn.

Key Performance Indicators (KPIs)

Accuracy of data entry and documentation.

Timely completion of back-office tasks.

Customer query handling and follow-ups.

Proper maintenance of customer records.

Effective coordination with internal teams.

Pay

₹10,000.00 - ₹18,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person