AVP Premier Relationship Manager

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Business Descriptor

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.

Job Introduction

As a Premier Relationship Manager or Senior Premier Relationship Manager or Corporate Executive Relationship Manager at HSBC, you will be at the forefront of our flagship "Premier Banking" offering, serving as a vital link to our high-net-worth individual (HNI) clients. Your primary responsibility is to cultivate and expand HSBC Premier relationships, aligning with business targets and strategic plans.

You will act as a single point of contact for Premier customers, anticipating their needs and delivering comprehensive banking and financial advisory services. Your role involves ensuring exceptional customer service in accordance with Global Premier Service Standards, identifying opportunities for wealth reviews, and providing tailored wealth solutions.

Success in this role requires maintaining the highest standards of integrity, adhering to regulatory requirements, and fostering trust with both the bank and our clients.

Principal Responsibilities

Business Impact

Maximize profit and growth of Premier client portfolios by developing new and existing relationships.

Achieve financial targets through effective client engagement and service delivery.

Conduct regular client reviews to understand needs and recommend suitable products and services. Cross sell products

Client Management

Build and maintain strong client relationships to ensure retention and satisfaction. Need based selling

Utilize client relationship management tools to keep client information accurate and up to date.

Develop strategies to increase wallet share and manage a prospect pipeline effectively.

Team Collaboration

Work as part of an integrated branch management team to meet standards and deliver operating models.

Collaborate with colleagues across the business to support client needs and achieve performance measures.

Operational Excellence

Ensure compliance with HSBC's policies, including KYC, AML, and sanctions guidelines.

Manage operational risk and adhere to sales quality requirements.

Attend mandatory training and report any unusual activities promptly.

Leadership & Development

Support team members and contribute to a positive work environment.

Establish a network of internal relationships and gather feedback from colleagues and clients.

Education Qualifications / Certifications and Requirements

Knowledge & Experience

Educational Background

Bachelor's degree or equivalent professional experience.

Industry Experience

GCB 6: 3 to 5 years of relevant experience.

Sales Achievements

Demonstrated success & experience in Wealth products.

Client Relationship Management: Proven experience managing relationships with high-net-worth clients.

Wealth Management Expertise

Strong technical skills in wealth management.

Communication & Influence

Excellent communication skills with a focus on client engagement and influence.

Sales & Networking Skills

Strong orientation towards sales, networking, and portfolio management.

Product Knowledge

Comprehensive understanding of financial services products, services, and client relationship management systems.

Business Banking Insight

Familiarity with business banking client segments and related products and services.

Regulatory Compliance

Possession of valid licences and accreditations in wealth management as required by local regulations.

Risk Management: Ability to collaborate effectively with Compliance, Credit & Risk, and Internal Control teams to maintain a balanced risk environment.

Language Proficiency

Proficient in English and local languages.

Accreditations

Professional Qualifications: Obtain necessary professional and regulatory certifications such as AMFI, IRDA, NISM XXI A (PMS Certification), and NISM XIII (SIF Certification) as per market requirements.

Pro-tip

Familiarity with AI-enabled tools is an advantage.

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and