Telecalling Head

Telecalling Head – Chit Fund Company

Job Description

• Manage and supervise the telecalling team and daily calling activities.
• Set team targets and monitor individual performance.
• Generate new business leads and follow up with potential customers.
• Promote chit schemes and explain their benefits to customers.
• Monitor customer enquiries, lead conversion, and follow-up activities.
• Train and guide telecallers to improve communication and sales performance.
• Prepare daily, weekly, and monthly calling and performance reports.
• Ensure proper lead management and timely customer follow-ups.
• Coordinate with branch managers and the sales team to achieve business targets.
• Handle customer escalations and support the team in closing business opportunities.

Requirements

• Experience in telecalling, telesales, or team handling is preferred.
• Experience in the chit fund or financial services industry is an advantage.
• Strong communication, leadership, and team management skills.
• Knowledge of sales targets, lead conversion, and customer relationship management.
• Basic computer knowledge and reporting skills.

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Work Location

In person