Service Desk Lead

Zensar Technologies · Pune

Senior

PayPay not listed

WherePuneMaharashtra

TypeFull time

Posted3 NovYesterday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

About this job

Description Job Title Service Desk Lead – L1/L2 Support Location Pune / Bangalore Experience 8-12 Years in IT Service Desk / End User Support Operations with at least 5-6 years of team leadership experience . Role Overview We are seeking an experienced Service Desk Lead to manage and lead a Level 1 (L1) Service Desk team supporting retail store operations and corporate users. The ideal candidate will be responsible for ensuring high service quality, SLA adherence, customer satisfaction, operati…

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