Customer Relationship Manager

TimTim by Aritri is looking for a responsible, enthusiastic, and customer-focused Customer Relationship Manager to join our team. The selected candidate will be responsible for assisting customers, managing website operations, maintaining inventory records, and ensuring a smooth customer experience throughout the purchasing process. Key Responsibilities Customer Relationship Management: Assist customers who have purchased or are interested in purchasing products from TimTim by Aritri. Product Guidance: Help customers understand product details, pricing, availability, and suitable products according to their requirements. Website Management: Handle day-to-day website operations, monitor product listings, and ensure product information is accurate and updated. Inventory Management: Maintain inventory records, monitor stock availability, and coordinate stock updates. Customer Support: Respond to customer queries professionally through WhatsApp, website, and other communication channels. Order Coordination: Assist customers with order-related queries and coordinate with the relevant team to ensure smooth order processing. Customer Relationship Building: Maintain positive relationships with existing customers and help improve customer satisfaction and retention. Working Days & Timings Working Days: Monday to Saturday Working Hours: 9:30 AM to 6:00 PM Lunch Break: 1:00 PM to 2:00 PM Weekly Off: Sunday Required SkillsGood communication and customer-handling skills. Basic computer knowledge and familiarity with website operations. Ability to maintain inventory records and manage daily tasks. A responsible, organised, and customer-friendly attitude. Basic knowledge of e-commerce platforms will be an advantage. Job Location: As mentioned in the job posting.