Logistics and Shopify Expert

Fleurveda Pvt Ltd · Coimbatore

Pay₹30,000–35,000a month, as listed

WhereCoimbatoreTamil Nadu

TypeFull time

Posted3 Nov2 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list76 named

Order fulfilment coordinationVendor relationship buildingService level reviewsWebsite ManagementPricingPeriodic MIS report preparationAfter-sales serviceSales reportingOrder status updatesData analysis reportingCustomer returns handlingCost optimisationProduct description writingReturns processingWarehouse stock replenishmentPackingSales analysisLabellingOperations coordinationDelivery schedulingFreight rate negotiationShipment tracking for distribution operationsBack office operationsKPI reportingShopifyInternal team coordination for query resolutionSales administrationCross-departmental liaisonMetrics reportingRefund processingBack office processingInventory management softwareFreight cost optimisationE-CommerceOrder shippingStock availability checkingMonitoring partnership performanceDispatchingSales order documentationReturns processing in distribution operationsWarehouse reorderingUnexpected events in logisticsTransportation managementDaily operations report preparationAchieving service-level targetsFreight shipment trackingStakeholder coordinationContinuous improvementInventory reconciliationService delivery statistics reportingVendor relationship managementSupply inventory managementService level managementService level analysisLogistics cost analysisTransport order documentationFreight bookingOrder issue resolutionCourier and postal service assistanceStock replenishmentSupplier relationship managementSupply chain optimisationStatus reportingInternal team coordination for issue resolutionProcess managementE-commerce organisation experienceSLA monitoringTeam coordinationKPI analysisInventory report preparationInvoice creationOperational performance reportingService level agreement managementSales data trackingContent publishingCollaboration with IT

About this job

We are seeking a proactive Logistics & Shopify Specialist responsible for managing the operational backbone of our e-commerce business. The candidate will oversee Shopify store operations, order processing, inventory management, shipping coordination, fulfilment, returns, and logistics partner management.

The ideal candidate should have hands-on experience managing Shopify, integrating shipping aggregators, coordinating with courier partners, and ensuring seamless order fulfilment from checkout to delivery.

Key Responsibilities

Shopify Store Management

Manage day-to-day Shopify store operations and backend administration.

Manage product listings, SKUs, product variants, pricing, inventory updates, and collections.

Upload and maintain product descriptions, images, specifications, and other product information.

Monitor orders, payment status, cancellations, refunds, and fulfilment updates.

Coordinate with the website development team for Shopify-related technical issues, app integrations, and store improvements.

Ensure accurate product information and smooth customer checkout experiences.

Monitor Shopify analytics, sales reports, and order performance.

Logistics & Shipping Management

Manage end-to-end order fulfilment, from order receipt to final delivery.

Coordinate with logistics partners and shipping aggregators such as Shiprocket, NimbusPost, Pickrr, Delhivery, Blue Dart, etc.

Manage shipping rules, delivery zones, shipping rates, and courier allocation.

Generate shipping labels, invoices, manifests, and other dispatch documentation.

Track shipments and proactively resolve delayed, lost, damaged, or undelivered orders.

Coordinate reverse pickups, returns, exchanges, and RTO (Return to Origin) shipments.

Negotiate and monitor shipping costs, delivery timelines, and service-level agreements with logistics partners.

Inventory & Warehouse Coordination

Maintain accurate inventory records across Shopify and warehouse systems.

Monitor stock levels and coordinate replenishment to avoid stockouts.

Track inward and outward stock movement.

Coordinate with warehouse teams for picking, packing, dispatch, and stock reconciliation.

Ensure proper SKU mapping and inventory accuracy.

Monitor slow-moving, fast-moving, and low-stock products.

Maintain proper documentation of damaged, expired, and returned inventory.

Order & Customer Experience Management

Ensure timely processing and dispatch of customer orders.

Monitor order fulfilment timelines and delivery performance.

Coordinate with customer support teams to resolve order-related queries.

Handle delivery exceptions, failed deliveries, cancellations, and refund coordination.

Ensure a seamless post-purchase experience aligned with company's premium brand positioning.

Reporting & Performance Monitoring

Prepare daily, weekly, and monthly reports covering

Total orders received and fulfilled.

Pending and delayed orders.

Delivery success and RTO percentages.

Inventory availability and stock movement.

Shipping costs and logistics performance.

Returns, refunds, and cancellations.

Identify operational inefficiencies and recommend improvements.

Track logistics KPIs and work towards reducing fulfilment costs and delivery delays.

Required Skills & Qualifications

2–4 years of experience in e-commerce operations, logistics, or Shopify store management.

Strong hands-on experience with Shopify backend and order management.

Experience with shipping aggregators such as Shiprocket, NimbusPost, or equivalent platforms.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Food provided

Work Location: In person

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