Front Desk Receptionist

We are looking for a professional, well-presented, and customer-friendly Front Office Receptionist to manage hotel front desk operations. The candidate will be responsible for guest handling, reservations, check-in/check-out procedures, communication, and ensuring a smooth and pleasant guest experience.

Key Responsibilities

Guest Check-in & Check-out

Welcome guests and complete check-in and check-out procedures.

Verify guest identification and booking details.

Handle room allocation and key card management.

Prepare guest bills and process payments.

Guest Communication

Communicate politely and professionally with guests.

Handle guest inquiries, complaints, and special requests.

Coordinate with housekeeping, maintenance, and other departments.

Manage phone calls, WhatsApp messages, and email inquiries.

Guest Satisfaction

Required Skills & Qualifications

Good communication skills in English and Hindi.

Strong customer-handling and interpersonal skills.

Knowledge of hotel check-in and check-out procedures.

Basic computer knowledge (MS Excel, Word, email).

Knowledge of hotel PMS software and OTA platforms is preferred.

Good problem-solving and multitasking abilities.

Professional attitude, grooming, and punctuality.

Ability to coordinate with hotel staff and management.

Experience

Freshers with good communication skills may apply.

1–2 years of hotel front office experience preferred.

Reporting To

Hotel Manager – Novosol Lux Hotel, Jaipur

Ensure excellent customer service.

Resolve guest issues professionally.

Maintain a welcoming and organized reception area.

Pay

₹10,000.00 - ₹18,000.00 per month

Benefits

Flexible schedule

Food provided

Paid sick time

Work Location

In person