Sr. CSR
Amphenol FCI · Kochi
Pay₹45,000–80,000a month, as listed
WhereKochiKerala
TypeFull time
Posted3 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list20 named
Customer feedback collectionOrder fulfilment coordinationCustomer communicationOrder status updatesCustomer relationship buildingEmail communicationDelivery schedulingShipment tracking for distribution operationsSales administrationSchedule managementClient feedback collectionCustomer request processingFreight shipment trackingClient servicesCustomer relationship managementOrder assistanceCustomer issue escalationMBAOrder booking managementClient interaction via phone calls
About this job
We’re Hiring! – Amphenol FCI India, Cochin
- Role
- Senior Professional – Customer Service
- Experience
- 5+ years | Qualification: MBA
Overseas customer handling, order management, QAD, delivery scheduling and shipment tracking.
MAIN DUTIES & RESPONSIBILITIES
- Experience in handling overseas customers (should have capability to understand customer pulse).
- Knowledge in manufacturing and planning process (or operations).
- Interact with customers via email and Phone, receive orders and prepare delivery schedule (work with planning team), Update QAD system, collect customer feedbacks, act on all requests from customers, escalate and expedite based on customer needs, share shipment details with customers (on time), on time feedbacks to site and BU management.
- Pay
- ₹45,000.00 - ₹80,000.00 per month
Benefits
Commuter assistance
Flexible schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
- Work Location
- In person
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