Customer Service Executive

Mukta A2 Cinemas, Bhilai, District Durg Chhattisgarh · Bhopal

Freshers welcome

Pay₹12,500–12,800a month, as listed

WhereBhopalMadhya Pradesh

TypeFull timeFreshers welcome

Posted31 Oct10 days ago, via SimplyHired

Kaam checked

Open to freshers: no experience asked for

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list51 named

Supplier orderingCustomer feedback collectionCounting the cash drawerRetail sales transactionsRecord-keepingEnd-of-shift balancingCustomer communicationCustomer complaint handlingCustomer relationship buildingGuest relationsRefund and exchange processingStock orderingDigital register maintenanceCustomer complaint documentationShop closing proceduresGreeting customersClient enquiry handlingCounter salesRefund processingBack office processingShelf stockingPayment collectionFIFOClient servicesReceiving shipmentsOpening proceduresCounter serviceDaily transaction recordingVendor communicationSupply inventory managementDaily cashier report preparationCashing up (food service)Reservation systemsPayment processing in food serviceCustomer issue escalationPoint-of-sale transaction managementEquipment inspectionStock receivingStock replenishmentClean workspace maintenanceLog booksProduct placementKitchen stock orderingStock countingDocumentation reviewEnd-of-day payment reconciliationRestaurant supply orderingFIFO food stock rotationIssue reportingSales data trackingReservation management

About this job

To log on by time & individual code in the respective counter

To check the ticket rolls & printers for functionality
To enter the ticket roll number in the register
To check the log book for previous entries, comments, instructions & notes written by other associates or

B.O. supervisor

To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions
To issue tickets against the net booking printout
To check for any block booking from the Marketing Department & accounting for the same
To offer seat selection to the patrons as the case may be
To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)
To account for tele-bookings. The tickets are to be collected 45 minutes before the show
To account for complementary tickets and offer charges
To redeem Home Delivery voucher at the counter
To refund money with prior permission from the manager in case of cancellation of any show
To make entries if any in the log book at the end of the shift/while shifting the counter
To submit day’s collection to Accounts Dept. along with denomination of notes
To maintain cleanliness & hygiene In the serving area & shelves
To greet the customers well & offer them friendly & satisfying services
To guide the customers & provide them with the needed information
To check the log book for any comments, instructions & notes mentioned in the previous day/shift
To check the freshness of food
To replace the food if customer is not satisfied
To enter customer complaints & other details in the log book & bring them to supervisor’s notice
To display & arrange snacks as per FIFO (First in First Out) method
To maintain the GRN (Goods Receipt Note)
To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of

opening & closing the counter

To record shortages if any & getting them settled from the vendors
To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning
To place an order with the vendors as per requirements
To get approvals from the supervisors for every requisition
To maintain staff sale & complimentary sale register
To maintain sales sheet recording the details of every sale like number of items sold, amount collected,

opening & closing balances etc.

To maintain the café inventory register
To take float money in the morning & returning in the evening to accounts department
To tally cash balance at the end of the day/shift

Any other activities that the Management may decide from time to time.

Pay: ₹12,500.00 - ₹12,800.00 per month

Benefits

Paid sick time

Provident Fund

Work Location: In person

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