Manager - Quality & Business Operations

Ketto · Mumbai

Senior

PayPay not listed

WhereMumbaiMaharashtra

TypeFull time

Posted3 NovToday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

T&Q Manager, Domestic Contact Center (Ketto: OTD & SIP) Quality ownership: Own the QA framework, scorecards, and weekly calibration for OTD and SIP calls, including fatal parameters (misselling, consent, mandate accuracy, data privacy). AI-assisted audits: Run AI and manual audits side by side, and validate AI accuracy regularly. Training lifecycle: Own induction, product training, nesting/OJT, certification, and refreshers, with separate learning paths for OTD and SIP. Coaching: Turn audit ins…

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