Quality Assurance

Role

Quality Assurance

Location

Sricity

Full/ Part-time

Full time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

The Quality Assurance role will lead end-to-end quality management across the HVAC product portfolio, including air-cooled chillers, data center chillers, water-cooled chillers, centrifugal chillers, scroll chillers, light commercial air conditioners, cassette units, ducted ACs, and VRF systems.

The role is responsible for supplier quality, in-house process quality, field quality, laboratory testing, customer witness testing, certification, and continuous improvement. The position will work closely with Engineering, Manufacturing, Procurement, Sourcing, and the AME Quality team to ensure compliance with quality standards, customer requirements, and product performance expectations.

JOB RESPONSIBILITY

A. End-to-End Quality Management

• Lead overall quality assurance and quality control across all HVAC product lines.

• Establish and maintain quality standards, inspection procedures, process controls, and quality management systems.

• Drive defect prevention, root-cause analysis, corrective and preventive actions, and continuous quality improvement.

• Monitor quality performance and ensure compliance with internal standards, customer requirements, and applicable regulations.

B. Supplier Quality

• Work closely with Procurement, Sourcing, and Supplier Quality teams to improve supplier quality and component reliability.

• Drive supplier audits, incoming material quality controls, corrective actions, and supplier performance reviews.

• Resolve supplier-related quality issues affecting production and customer delivery.

• Support supplier development, localization, and qualification of alternate sources.

C. In-House Process Quality

• Ensure quality controls are implemented throughout manufacturing, assembly, inspection, and final product release.

• Monitor process defects, first-pass yield, rework, scrap, and recurring quality issues.

• Establish quality checkpoints, standard work, inspection plans, and process validation requirements.

• Collaborate with Production and Engineering teams to eliminate defects and improve manufacturing process capability.

D. Field Quality and Customer Complaints

• Lead investigation and resolution of field failures, warranty claims, and customer complaints.

• Coordinate with Service, Engineering, Manufacturing, and suppliers to identify root causes and implement corrective actions.

• Monitor field quality trends and implement preventive measures to avoid recurrence.

• Drive customer satisfaction through timely response, effective problem resolution, and continuous product reliability improvement.

E. Engineering and New Product Development

• Work closely with Product Engineering and Manufacturing Engineering teams on new product introductions, engineering changes, and product updates.

• Establish quality requirements, inspection standards, validation plans, and acceptance criteria for new developments.

• Ensure quality readiness during prototype builds, first-of-a-kind builds, production trials, and mass-production ramp-up.

• Review engineering changes and assess their impact on product quality, reliability, and testing requirements.

F. Laboratory Testing and Customer Witness Testing

• Ensure effective quality oversight of chiller laboratory testing and product performance validation.

• Possess strong knowledge of chiller functional testing, performance testing, test procedures, and interpretation of test results.

• Coordinate customer witness testing and Factory Acceptance Testing (FAT), ensuring readiness, compliance, and proper documentation.

• Establish and maintain regular testing and quality verification requirements for light commercial ACs, cassette units, ducted ACs, and VRF systems.

• Work with Engineering and Laboratory teams to review test results, investigate failures, and implement corrective actions.

G. Quality Systems, ISO Certification, and Reporting

• Maintain and improve the Quality Management System in accordance with ISO 9001 requirements.

• Lead internal audits, external certification audits, management reviews, and closure of audit findings.

• Ensure timely preparation and submission of quality reports, audit reports, customer reports, and management dashboards.

• Maintain quality documentation, product traceability, inspection records, and corrective-action records.

• Track key quality performance indicators and present improvement plans to senior management.

H. AME Quality Collaboration

• Work closely with the AME Quality team to align quality standards, processes, and performance metrics.

• Share best practices, quality alerts, lessons learned, and corrective actions across manufacturing locations.

• Support regional quality initiatives, standardization, benchmarking, and continuous improvement programs.

• Ensure alignment with applicable global quality policies and customer requirements.

I. Team Leadership and Continuous Improvement

• Lead and develop supplier quality, process quality, field quality, and laboratory quality teams.

• Build a strong culture of quality ownership, accountability, and defect prevention.

• Drive continuou