BPM Automation Specialist

Job Summary

Synechron is seeking a BPM, Low-Code Automation and AI Specialist with experience across Pega, Microsoft Power Platform, Camunda and AI-enabled process automation . The role is responsible for designing, developing, implementing, maintaining and supporting business process management solutions that improve operational efficiency and meet business requirements.The position will work with cross-functional teams to understand business processes, identify automation opportunities and deliver workflow-based solutions. The successful candidate will contribute to business objectives by streamlining operations, supporting reliable BPM platforms, improving process quality and enabling measurable automation outcomes.

Software Requirements

Required Software Skills

• Business Process Management software: Knowledge of BPM platforms such as Pega, Appian and IBM BPM . Experience with BPM software should be demonstrated through relevant project delivery.

• Pega: Practical experience designing, developing or supporting Pega-based BPM solutions. Experience level should align with the requirement of at least three years in BPM and process automation .

• Workflow design and modeling: Experience with workflow design and modeling tools such as Microsoft Visio and BPMN .

• Programming languages: Strong programming or scripting capability in one or more of Java, JavaScript and Python , with the ability to apply these languages to integration, automation, validation or support activities.

• Database systems: Working knowledge of Oracle and SQL Server , including data access, queries, troubleshooting and support activities.

• Process automation platforms: Experience with workflow and process automation concepts relevant to Microsoft Power Platform and Camunda , where applicable to project responsibilities.

Preferred Software Skills

• Experience with Microsoft Power Platform , including Power Automate, Power Apps or related platform capabilities.

• Experience with Camunda and BPMN-based process orchestration.

• Experience applying AI capabilities to process automation, workflow optimization, decision support or operational use cases.

• Professional certification in BPM software or a related process automation platform.

• Experience working with multiple BPM platforms, including Pega, Appian, IBM BPM, Power Platform or Camunda.

• Familiarity with version-controlled development and release practices for BPM solutions.

Specific product versions are not prescribed in the requirements. Candidates should demonstrate hands-on experience with versions used in recent enterprise projects and the ability to adapt to platform upgrades.

Overall Responsibilities

• Design and develop BPM solutions that meet documented business and technical requirements.

• Collaborate with cross-functional teams to understand current-state and future-state business processes.

• Identify opportunities to automate, simplify and improve business operations.

• Develop and implement process workflows, models and rules using appropriate BPM, low-code and orchestration technologies.

• Apply BPMN and workflow modeling practices to document process logic and process dependencies.

• Integrate BPM solutions with databases, applications and supporting services where required.

• Maintain and support BPM systems, including software upgrades, configuration changes, performance improvements and bug fixing.

• Provide technical support and troubleshooting for BPM systems and related integrations.

• Participate in testing, quality assurance, defect resolution and release activities for BPM solutions.

• Communicate technical concepts, process impacts, risks and recommendations to technical and non-technical stakeholders.

• Contribute to the responsible use of AI and automation by considering data quality, traceability, security, maintainability and human oversight.

• Support efficient digital processes that reduce unnecessary manual work, rework and paper-based activity where applicable.

Strategic Objectives

• Deliver maintainable BPM and automation solutions aligned with business requirements.

• Improve process efficiency, consistency, visibility and operational supportability.

• Promote reusable workflow patterns, clear process documentation and effective quality controls.

• Contribute to successful project delivery through effective collaboration, testing and technical support.

Performance Outcomes and Expectations

• BPM solutions are delivered in accordance with approved requirements, design standards and project timelines.

• Workflows and process models are documented, tested and maintainable.

• Defects and production issues are investigated and resolved within agreed support expectations.

• Automation opportunities are assessed using measurable business and operational benefits.

• Stakeholders receive clear updates regarding progress, risks, decisions and dependencies.

• Solutions support appropriate security, data management, sustainability and quality practices.

Technical Skills (By Category)

Programming Languages

Essential

• Practical programming or scripting experience using Java, JavaScript or Python .

• Ability to understand existing code, develop application logic and troubleshoot technical issues.

• Ability to use programming skills for workflow automation, integrations, data processing, validation or support activities.

Preferred

• Experience using more than one of Java, JavaScript and Python.

• Experience developing custom components, connectors, APIs or automation scripts for BPM platforms.

• Experience applying Python or other programming languages to AI-enabled process automation use cases.

Databases and Data Management

Essential

• Working knowledge of Oracle and SQL Server .

• Ability to write or interpret SQL queries for data retrieval, validation and troubleshooting.

• Understanding of data relationships, data quality and the impact of data cha