Data Intelligence Product Owner

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

The Data Intelligence Product Owner is responsible for maximising the value of ServiceNow Platform by translating business needs into a prioritised backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the ServiceNow Data Intelligence & Experience Product Manager and the Senior Director of ServiceNow Platform & Enterprise Tools.

The Product Owner is accountable for implementing the data strategy and ensuring the Code Orange data lake is robust and fit for consumption for all functions to self-serve in building of reports and dashboards. This role supports a federated model and provides consultation on data lakes and ServiceNow Platform Analytics while supporting augmentation of data as new capabilities are introduced.

Key Responsibilities

Key Responsibilities

• Accountable for ServiceNow Platform Analytics and associated data lakes such as Code Orange (Azure Data Lake), including the technical strategy, data models, analytics frameworks and reusable reporting capabilities required to respond to agreed stakeholder demand.

• Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the ServiceNow Data Intelligence & Experience Product Manager and the Senior Director of ServiceNow Platform & Enterprise Tools.

• Partner with ITSM Process & Governance to translate agreed KPI, executive information and reporting requirements into fit-for-purpose data models, pipelines, analytics and reporting capabilities for delivery by internal teams and third-party delivery partners.

• Own and manage the Product backlog (e.g. Jira, ADO etc), ensuring requirements (e.g., epics, features, user stories) are well-defined and supported by minimum data inputs (e.g., cost drivers, user volumes, risk/sensitivity, process impact, dependencies).

• Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity, escalating only where strategic trade-offs are required by the ServiceNow Data Intelligence & Experience Product Manager and the Senior Director of ServiceNow Platform & Enterprise Tools.

• Lead the Product team’s delivery activities, guiding Product Analysts and working with Engineers, Architects, and Testers to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards.

• Define and communicate requirements and acceptance criteria for the target analytics, reporting framework, technical standards and data model. Ensure third-party delivery partners understand these requirements and deliver in accordance to them adhering to applicable GSK architecture, security, data-quality, engineering and documentation standards; validate delivered outcomes against agreed requirements before acceptance.

• Drive operational readiness by applying a delivery readiness checklist covering support model requirements, training needs, continuity planning, configuration/runbook documentation, release notes, and user onboarding.

• Define and maintain the Product performance dashboard, tracking adoption, cycle time/throughput, stability/defects, UX signals (e.g., CSAT, SUS, completion rates), and support effort; use performance insights to drive continuous improvement.

• Ensure product changes follow required security controls, risk assessments, data handling policies, and regulated change processes, obtaining approvals from relevant SMEs where required.

• Support Solution Architects to assess design options and manage cross-Product dependencies, contract/interface impacts, and sequencing needs to support interoperability and consistent business outcomes.

• Act as an escalation point for the Product team and business users on functional product issues, guiding decisions within agreed financial, risk, and architectural guardrails set by the SERVICENOW Data Intelligence & Experience Product Manager and the Senior Director of SERVICENOW Platform & Enterprise Tools.

• Contribute to the improvement of delivery practices within the Product, promoting agile (i.e. SaFe, Scrum etc), iterative, value-driven, and data-led ways of working, including meaningful measurement of benefits and operational impact.

Professional Qualifications

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience

• Industry certifications highly desirable (e.g. Agile Methodologies, CPM)

Area of Specialisation

• Knowledge of functional domains within Global Functions (e.g., HR, Finance, Legal, etc) and familiarity with the technology platforms that enable them (e.g., ServiceNow).

• Understanding of product performance measures and KPIs, with the ability to drive improvements in product adoption, cycle time, stability, support effort, and overall user experience.

Experience Required

• Overall 15+ Year and typically 5+ years of experience working in product delivery, digital solutions, business systems, or process-led technology roles.

• Deep data modeling, including understanding of Azure Data Lake, GCP ServiceNow data structures.

• Posses