Senior Technical Executive

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description - Technical Executive - AV Services

Position Overview

We are seeking a Technical Executive - AV Services with 3-4 years of corporate experience to manage and deliver high-quality audiovisual technology solutions across our corporate facilities. This role combines hands-on technical expertise with client management, ensuring seamless AV operations that support modern workplace collaboration and enhance employee experience.

Key Responsibilities

AV Operations & Technical Delivery Oversee daily AV operations across corporate meeting rooms, boardrooms, training facilities, and event spaces. Manage setup, configuration, and operation of presentation systems, video conferencing platforms, sound reinforcement, digital signage, and collaboration technology. Provide on-site technical support during executive meetings, town halls, client presentations, and corporate events, ensuring flawless execution and rapid issue resolution.

System Management & Maintenance Conduct regular preventive maintenance, system health checks, and equipment testing to ensure optimal performance and minimize downtime. Maintain accurate documentation of AV equipment inventory, system configurations, and maintenance schedules. Coordinate with vendors for equipment servicing, repairs, and warranty management.

Client & Stakeholder Support Serve as the primary technical point of contact for internal clients and business units. Understand meeting requirements, recommend appropriate AV solutions, and provide pre-event technical consultations. Build strong relationships with stakeholders to anticipate needs and deliver exceptional service experiences.

Technology Integration & Upgrades Support implementation of new AV technologies and system upgrades across the corporate portfolio. Assist in configuring and integrating video conferencing solutions (Microsoft Teams, Zoom, Webex) with room booking systems and enterprise platforms. Participate in testing and commissioning of newly installed AV systems.

Training & Knowledge Transfer Conduct user training sessions for employees on AV equipment operation, video conferencing best practices, and collaboration tools. Create user guides and quick reference materials to enable self-service capabilities. Provide basic technical orientation to new team members.

Vendor & Project Coordination Coordinate with AV contractors, integrators, and technology vendors for installations, upgrades, and repairs. Track project timelines, deliverables, and quality standards. Participate in technical discussions and site walkthroughs for planned AV enhancements.

Reporting & Continuous Improvement Monitor service metrics including system uptime, incident resolution times, and user satisfaction scores. Identify recurring technical issues and recommend proactive solutions. Contribute to process improvements that enhance service delivery efficiency and user experience.

Required Qualifications

Experience & Background 3-4 years of hands-on experience in corporate AV operations, preferably in a corporate real estate, facility management, or corporate IT environment. Demonstrated track record of managing AV technology for executive meetings, large-scale events, and daily conference room operations.

Technical Competencies Strong working knowledge of professional AV equipment including projectors, displays, DSP audio systems, matrix switchers, and control systems (Crestron, Extron, AMX preferred). Proficiency with enterprise video conferencing platforms and their integration with collaboration tools. Understanding of network fundamentals, signal flow, HDMI/SDI standards, and basic IT infrastructure as it relates to AV systems.

Soft Skills Excellent customer service orientation with the ability to communicate technical concepts to non-technical users. Strong problem-solving skills and ability to work under pressure during live events. Effective time management and ability to prioritize multiple concurrent requests. Professional presentation and demeanor suitable for executive-level interactions.

Additional Requirements Flexibility to work outside standard business hours for events and planned maintenance windows. Ability to lift and move AV equipment (up to 50 lbs). Valid driver's license if supporting multiple locations. Willingness to stay current with emerging workplace technologies and industry trends.

Preferred Qualifications

• Certification in AV technology (CTS, CTS-I, or vendor-specific certifications from Crestron, Extron, or Biamp)

• Experience with Microsoft Teams Rooms, Zoom Rooms, or similar enterprise platforms

• Familiarity with workplace experience platforms and room booking systems

• Basic understanding of IT networking, VLANs, and IP-based AV systems

• Experience supporting hybrid work environments and remote collaboration tools

• Project coordination or team leadership experience

What We Offer

The opportunity to work with cutting-edge workplace technology in a dynamic corporate environment. Professional development through exposure to enterprise-scale AV implementations and continuous learning opportunities. Collaboration with facility management, IT, and workplace experience teams. A role that directly impacts how employees collaborate and experience the workplace.

Location

On-site –Mumbai, MH

Scheduled Weekly Hours

48

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