Area Business Manager

Job Role

• To drive a team of Business and/or Portfolio RMs at Area level

• To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers

• Drive team for new acquisition through Branch Banking and/or Customer referrals

• To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence.

• Focus to continually increase the Book size, SOH and profitability of the Location

• To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships.

• Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity)

• Resolving/Addressing location level concerns

• Channel Management viz RL, Privy, Wealth etc

• Drive adoption of various digital initiatives at location level

• To ensure right sourcing is being done at the location

• Deepen our market reach through trade meeting, industry associations, local forums etc.

• Enhance X-sell opportunities such as KLI, KGI, CMS etc

• Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level

• To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market

• Drive high caliber client service from the Team

• Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc

• Improve efficiency by monitoring & overseeing continuous improvement of processes.

• Benchmark and adopt best practices used in the Industry to further build efficiency at the location

• Constantly share rapport with the operating units to customize and develop solutions

• Mitigate risks and manage them actively

• Ensure hygiene parameters such delinquency, churn, utilization etc are met at location

Job Requirement

• Preferably MBA/ CA

• Experience: 7-8 years’ experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required.

• Good Leadership, Self-motivation and communication skills for driving Teams

• Relationship Management Skill

• Good influencing skills