Product Support Manager

Business Development & Lead Generation

• Source merchants for POS/EDC/Bharat QR/UPI and identify opportunities for CMS across assigned markets and segments.

• Work with mapped branches/RM teams to drive leads, campaigns, and product penetration and ensure smooth handover for implementation.

• Generate independent leads via references, market mapping, and networking; target priority industries/sectors with tailored propositions.

• Collections: Physical & Electronic Collections, Smart Collect/Virtual Accounts, Payment Gateway, e-NACH, BBPS, Cash, UPI.

• Payments: Physical & Electronic Payments, Dividend mandates, vendor/salary payouts, UPI payouts, Corporate Remittance

• Merchant Acquiring: POS/EDC/Bharat QR with appropriate MDR/subvention constructs.

Onboarding, Activation & Portfolio Management

• Coordinate with operations/implementation for seamless go-live ; ensure activation and throughput (TPV/collections).

• Build deep client relationships to retain and grow wallets , cross-sell/up-sell adjacent products, and proactively resolve service issues.

Enablement, Training & Marketing Support

• Train and enable Branch Banking/Relationship teams to sell CMS and Acquiring products effectively.

• Conduct system demos for Potential & Existing clients; run visibility campaigns and provide marketing collaterals to drive penetration.

Risk, Compliance & Governance

• Ensure KYC/AML and documentation standards are met; maintain AOF accuracy and policy adherence.

• Explain chargebacks/fraud risks for all product offering and follow audit/compliance

• requirements throughout deal lifecycle.

• New acquisitions: POS/QR terminals, CMS mandates

• Activation & throughput: TPV, fee realization.

• Penetration: Product adoption across mapped branches/segments.

• Portfolio health: Retention, cross-sell/up-sell, NPS/CSAT.

• Risk & compliance: Zero critical audit findings; KYC accuracy.