Facility Executive

Job Title

Facility Executive - Soft Services

Job Description Summary

Job Description

Key Responsibilities

Housekeeping Manpower Management

• Monitor daily housekeeping manpower attendance across assigned stores.

• Track absenteeism, shortages, replacements and manpower deployment.

• Coordinate with housekeeping service providers for timely replacement of absent manpower.

• Ensure adequate manpower availability as per approved deployment.

• Maintain store-wise manpower records and attendance data.

Housekeeping Material Management

• Monitor availability of housekeeping consumables and materials at stores.

• Track material stock, consumption and replenishment requirements.

• Coordinate with vendors for timely delivery of required materials.

• Identify shortages and ensure corrective action within defined timelines.

• Maintain proper records of material requirements and deliveries.

Store Visits & Operations Monitoring

• Conduct regular store visits to monitor housekeeping standards.

• Conduct store-wise briefings with housekeeping staff.

• Communicate operational instructions, service standards and compliance requirements.

• Monitor cleanliness, hygiene and housekeeping performance.

• Identify gaps and ensure timely corrective actions.

Vendor Coordination

• Coordinate with housekeeping vendors/service providers for manpower and material requirements.

• Follow up on manpower shortages, absenteeism and service deficiencies.

• Monitor vendor performance against agreed service standards.

• Escalate recurring or critical issues to the reporting manager.

Compliance & Reporting

• Ensure compliance with housekeeping SOPs and client requirements.

• Maintain store-wise housekeeping trackers.

• Track absenteeism, manpower deployment and material availability.

• Prepare regular operational updates and reports.

• Support audits, inspections and review meetings as required.

Key Skills & Competencies

• Good understanding of housekeeping operations.

• Strong manpower monitoring and coordination skills.

• Good vendor management and follow-up skills.

• Good communication and interpersonal skills.

• Ability to manage multiple stores and operational requirements.

• Basic knowledge of MS Excel and reporting.

• Strong attention to detail and service quality.

• Ability to work independently and handle operational escalations.

Qualification & Experience

• Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience.

• Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred.

• Experience in multi-location operations will be an added advantage.

Key Performance Indicators

• Housekeeping manpower availability.

• Reduction in absenteeism-related gaps.

• Timely availability of housekeeping materials.

• Housekeeping service quality and compliance.

• Timely closure of operational issues.

• Store satisfaction and vendor performance.

INCO

“Cushman & Wakefield”