Personal Banker-Inbound_BRANCH BANKING_0466_0658_1095309

Personal Banker - Inbound (Branch Banking Service) \| Kotak Mahindra Bank

Role Purpose

The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.

Key Responsibilities

Customer Service

• Act as the first point of contact for walk-in customers.
• Resolve customer queries related to accounts, deposits, payments, and banking services.
• Deliver a seamless and high-quality customer experience.

Transaction Processing

• Handle cash and non-cash transactions accurately and efficiently.
• Process

+ Cash deposits \& withdrawals

+ Demand Drafts (DD)

+ Cheque transactions

+ Account servicing requests

• Maintain operational accuracy and TAT adherence.

Sales \& Cross-Selling

• Identify customer needs and recommend suitable banking products.
• Cross-sell

+ Savings Accounts

+ Fixed Deposits

+ Insurance Products

+ Debit/Credit Cards

+ Other retail banking products

Operations \& Compliance

• Ensure process compliance and regulatory adherence.
• Maintain proper documentation and transaction records.
• Follow KYC, AML, and bank operational guidelines.

Required Skills

• Customer Service Orientation
• Cash Handling
• Banking Operations
• Communication Skills
• Attention to Detail
• Relationship Management
• Sales \& Cross-Selling
• Problem Solving