Customer Support Specialist

Job Description – Customer Support Executive

Job Title

Customer Support Executive

Department

Customer Service

Location

Mumbai

Experience

Freshers and experienced candidates can apply

Job Overview

We are looking for a friendly, customer-focused, and motivated Customer Support Executive to handle customer queries, resolve complaints, and provide excellent customer service. The ideal candidate should have good communication skills, patience, and the ability to solve customer problems efficiently.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, chats, and WhatsApp.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues professionally and promptly.
• Maintain a polite, helpful, and customer-friendly attitude.
• Follow up with customers to ensure their issues are resolved.
• Maintain customer records and update details in the CRM system.
• Coordinate with internal teams to resolve customer concerns.
• Ensure customer satisfaction and provide a positive customer experience.
• Meet daily and monthly performance targets.
• Escalate complex issues to the appropriate department when required.

Candidate Requirements

• Education: HSC (12th pass) or Graduate.
• Experience: 0–3 years; freshers are welcome.
• Good verbal and written communication skills.
• Fluency in English and Hindi; knowledge of Tamil is an added advantage.
• Good listening, problem-solving, and interpersonal skills.
• Ability to handle customer queries patiently and professionally.
• Basic computer knowledge and familiarity with MS Office.
• Knowledge of CRM software is an advantage.
• Willingness to work in a target-driven environment.

Required Skills

• Customer Service
• Customer Relationship Management
• Communication Skills
• Inbound and Outbound Calling
• Query Resolution
• Complaint Handling
• Email and Chat Support
• Active Listening
• Problem-Solving Skills
• CRM Management
• Customer Satisfaction
• Team Coordination

Ideal Candidate Profile

A candidate who is confident in speaking with customers, patient while resolving issues, comfortable using computers, and committed to delivering excellent customer service.

Pay

₹18,000.00 - ₹28,000.00 per month

Work Location

In person