Customer Service Officer

Core Responsibilities

• Onboarding \& Adoption: Lead new clients through product implementation, configuration, and training to accelerate time-to-value.
• Relationship Management: Act as the primary point of contact and trusted advisor for a designated portfolio of key clients.
• Proactive Engagement: Monitor customer health metrics, usage data, and satisfaction KPIs (like NPS) to spot risks early.
• Cross-Functional Collaboration: Relay customer feedback and product improvement requests to the product, engineering, and sales teams.
• Retention \& Growth: Drive account renewals, identify upsell or cross-sell opportunities, and minimize churn.

Pay

₹300,000.00 - ₹400,000.00 per year

Benefits

• Provident Fund

Work Location

In person